Job Description:

• PC, Server and Azure support for the customers
• Assists & Support customers (internal & external) with installation, upgrading, configuration, troubleshooting and ongoing usability of workstations (desktops/laptops) printers, peripheral equipment, networking hardware, VPN, and software (on-site and remote)
• Support in-person and remote employee support on hardware, software, questions, and network related problems (on-site and remote)
• Manage related to servers & Network document
• Creates, manages, documents and updates trouble tickets as necessary within the company ticketing system
• Escalation of problems when unable to resolve
• Other duties as assigned by Supervisor
• Provides advanced level technical support with the Microsoft suite of products (Windows 10, Office 2016, etc.)
• Ensures successful completion of all daily tasks (externally and self-assigned)
• Know and experience for Azure service and VM
• Create and update System Document, Operation Manual, Knowledge Base, Trouble History, etc.)
• Report to supervisor

Skills Required:

• English (Required), Japanese (Required)
• 2+ years of TCP/IP network work experience or equivalent knowledge (Required)
• Helpdesk support experience (Preferred)
• Communication skills with customers, vender/carrier and company staff.
• Documentation skills.
• Microsoft office products (Visio, Word, etc.) skills.
• Own car for visiting customer offices
• Know Azure (Desired)
• MCSA/MCSE (Desired)