• Industry: Service
• Location: New York, NY (Hybrid) or Massachusetts, Michigan, Illinois, California, Hawaii (Hybrid)
• Report To: Manager
• Position Status: Part-time

Work Schedule & Working Style: 

• 9 AM - 5 PM Eastern Time, Mondays - Fridays preferred (or 9 AM - 4 PM ET, Mondays - Fridays), but may be tailored based on individual needs with mutual agreement (The eligibility of benefits may change depending on the working hours.)
• 1-hour non-paid lunch break included
• Possible overtime after 5 PM ET on weekdays ＊If the candidate resides in the commutable area to our New York office, it will be hybrid (working in the office + working remotely). If not, it will be remote. (Subject to change)
• Hourly Pay Range: $20.00 - $22.00

<Overview>

• Provide high-quality, front-line support to Japanese-speaking clients throughout their relocation and housing journey across the United States.
• Act as a trusted point of contact for all tenancy-related matters, including lease renewals, move-out coordination, and issue resolution.
• Partner closely with internal teams to ensure efficient service delivery, proactive communication, and a seamless client experience across all housing-related inquiries.

< Essential Job Duties>

• Respond promptly and professionally to client inquiries in both Japanese and English via email and phone
• Serve as the primary point of contact for tenancy-related matters, including lease renewals, terminations, and general housing inquiries.
• Coordinate with internal teams and external partners (agents, landlords, vendors) to resolve client issues efficiently.
• Provide guidance and support to clients throughout the lease lifecycle, including move-in, ongoing tenancy, and move-out processes.
• Maintain accurate and up-to-date records by inputting and managing client and contract data in internal systems
• Monitor key timelines such as lease expirations, renewal deadlines, and termination notices, and proactively follow up with clients
• Prepare and review documents, including lease summaries, notices, and client communications
• Ensure compliance with company policies, client requirements, and applicable local regulations
• Identify and escalate complex issues or risks in a timely manner
• Contribute to continuous improvement of processes and client experience by providing feedback and suggestions

<Other Job Duties>

• Take on a variety of responsibilities and ad hoc tasks to support team operations and client needs as they arise.
  

<Requirements>

• Fluency in Japanese and business-level English (both verbal and written)
• Excellent communication and customer service skills, with the ability to interact effectively with diverse stakeholders
• Bachelor's degree or equivalent experience
• Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint)
• Strong organizational and multitasking abilities in a fast-paced environment
• Attention to detail and ability to manage multiple priorities
• Experience in real estate, relocation, or service industries preferred, but not required.